WSQ
Colour Concept Application
8 Hrs (1 Day)Classroom
From $96(after applicable funding*)
SOQ International AcademyWSQEffective Communication for Quality Service Delivery
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information,...
Taught by: SOQ certified trainers
SkillsFuture Credit and WSQ funding may apply · Check eligibility
WSQ certified
Recognised qualification
Rated by learners
See reviews below
Beginner friendly
No prior experience needed
8 Hrs (1 Day)
Total course length
Classroom
Flexible intakes
What you'll learn
Learning Unit
LU1 Interpret and analyse information received
LU2 Respond to information received
LU3 Apply communications techniques to clarify and respond to information received
Hands On/ Classroom Activities
Master Five Elements & Meridian Fundamentals | Understand the Five Elements, key meridian pathways, corresponding body areas, and the generating and controlling cycles.
Apply Aromatherapy for Everyday Wellness | Learn practical techniques to support relaxation and manage common areas of discomfort such as the neck, shoulders, lower back, knees and limbs.
Develop Professional Consultation Skills | Use structured questioning and effective communication to identify customer needs and provide appropriate recommendations.
Skills you'll gain
Retail & ServiceWSQClassroomEffective Communication SkillsCustomer Needs AnalysisWellness Care RecommendationsSafety & Application Practices
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
Clear, practical instruction
Classroom
10 Anson Road, Singapore
Advance your career with a recognised credential
- Earn a certificate from SOQ International Academy
- Hands-on practice with industry trainers
- Career support and job matching after you finish
Course syllabus
5 sections · 8 Hrs (1 Day)
Key Areas Covered In This Course
Section 1 · 6 topics · 8 Hrs (1 Day)
What you'll learn
- Effective Communication Skills
- Customer Needs Analysis
- Wellness Care Recommendations
- Safety & Application Practices
- Wellness Consultation & Communication
- TCM Aromatherapy & Essential Oils
Skills you'll gain
Retail & ServiceWSQClassroomEffective Communication SkillsCustomer Needs AnalysisWellness Care RecommendationsSafety & Application Practices
Who Will Benefit From This Course
Section 2 · 5 topics
Why Choose This Course
Section 3 · 9 topics
Entry Requirements
Section 4 · 4 topics
Practical Hands-On Activities
Section 5 · 3 topics
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Questions & answers
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